Rifle Update

So, it has been a month since my rifle blew up in my hand and I still don't have a new one in my hand. Part of the hold up has been the time it took my Dept to get the stuff taken over to Remington. Though, I have to say if I were Remington, I would be bending over backward to make things right and sent someone to get the items. So the Lt. drove over and was hoping to get a tour of the plant and some royal treatment. He did not even get in the gate. The rep met him at the gate and picked up all the items and dismissed him. He said she was a little put out that we had made a Police report about the incident. She is also frustrated because my gun was not a Bushmaster.
She called the Lt. the other day asking him if I would take a Bushmaster to replace my rifle. She gave him the model number, but he did not write it down so did not know which one it is. I had to tell him I could not give an answer without knowing what gun they were going to give me. I am once again waiting to hear back. I did give him a RRA gun I would find acceptable to at least set a baseline. We will see what happens.